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Bethanie

What The New Aged Care Quality Standards Mean For You

Currently, home care and residential aged care services have different sets of quality standards that they are required to meet. From 1 July 2019, all aged care services that are subsidised by the government will need to comply with a single set of Aged Care Quality Standards.

The new standards were developed in consultation with consumers, families and industry, and are designed to empower senior Australians and ensure they are provided with the care that is right for them.

The new standards focus on the outcomes for consumers, rather than on the processes a provider has in place to deliver care. This is intended to make it easier for consumers, carers and representatives to understand what they can expect from a service, and to check that people are receiving good care.

There are eight standards as summarised in the diagram and each standard is about an aspect of care that contributes to safety, health and well-being.

The standards build on the fact that most people know what good care feels like. Staff are friendly and respectful to you, staff respond to your needs, you are well cared for by people who know their jobs, you have people to talk to about the things that matter to you, and the organisation providing the care is well run.

Bethanie has an internal review process that assesses our performance against the required standards on an ongoing basis and helps us to identify ways that we can improve. We are currently refining our processes to reflect the new standards. This includes ensuring we capture the outcomes from our services to demonstrate what we do.

You may find that we come to you more often than usual to ask for your perceptions of the care that you receive.

Source: Aged Care Quality and Safety website agedcarequality.gov.au

New Charter of Aged Care Rights

Under a new single set of Aged Care Quality Standards, all aged care services will now have a common Charter of Aged Care Rights. This new Charter will also take effect from 1 July 2019.

The Charter of Aged Care Rights are, “I have the right to:

  • safe and high-quality care and services
  • be treated with dignity and respect
  • have my identity, culture and diversity valued and supported
  • live without abuse and neglect
  • be informed about my care and services in a way I understand
  • access all information about myself, including information about my rights, care and services
  • have control over, and make choices about, my care, personal and social life, including where choices involve personal risk
  • have control over, and to make decisions about, the personal aspects of my daily life, financial affairs and possessions
  • my independence
  • be listened to and understood
  • have a person of my choice, including an aged care advocate, support me or speak on my behalf
  • complain free from reprisal, and to have my complaints dealt with fairly and promptly
  • personal privacy and to have my personal information protected
  • exercise my rights without it adversely affecting the way I am treated”

Need more information

If you have any questions or concerns about the new Aged Care Quality Standards or new Charter of Aged Care Rights, please contact our friendly team on 131 151 anytime.

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