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Frequently asked questions

Q. Why choose Bethanie for home care services?
With Bethanie, you’ll benefit from choice and flexibility, because you’re the boss. We’ll also provide a dedicated Care Manager who will partner with you to create a care plan to provide the support you need at home. They will ensure your services are best suited to your immediate and ongoing needs, and are delivered in a way that best suits you. We hope you will choose Bethanie as your preferred provider of home care services.
Q. How much does a Home Care Package cost?
The cost of services will really depend on the plan of care you choose. Once we have agreed a plan with you, we will provide you with a quotation that will outline the costs. If you are eligible for government funding our experience is that this funding will meet most, if not all, of the costs of care, however the government do require you to make a contribution. We will be happy to talk to you in more detail about fees and charges.
Q. When can I start my services?
Private services can start immediately. If you are already receiving services from another provider you can choose to transfer some or all of your care to Bethanie. If you are awaiting government funding or need help in commencing the application process, Bethanie is here to help you every step of the way.
Q. How do I know if I’m eligible for home care services?
You can choose to purchase your services through Bethanie at any time. Depending on your individual circumstances, you may be eligible for government funding. To find out what level of funding you are eligible for, you will need to be independently assessed. Bethanie can help you arrange a free referral or you can register with My Aged Care
Q. What services are available?
Bethanie offers both self-funded/private and government-funded services. Private packages allow you to choose from a wide variety of services that we will tailor to meet your specific needs at an affordable fee-for-service price. Government-funded packages help you pay for the services you need and are based on four levels of funding, starting with basic needs at Level 1 through to the highest level – Level 4. Depending on your location there may also be services available under the government funded Commonwealth Home Support Program.

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