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Keeping you informed on COVID-19. Find out more


See most up to date outbreak information at current exposure sites:

Aged Care Homes

Find the most up to date information here.

At Home Care & Social Centres

Find relevant information about Bethanie's response to the spread of COVID-19 and what it means for your services.

Lifestyle/Retirement Villages

Lifting of restrictions from 12 July 2021. Find the most up to date information here.

Community Housing

If you are living in one of our Community Housing locations, you will find relevant information here.

Caring for your loved one with COVID-19 active within in our community

Bethanie would like to reassure you that we are doing everything we can to safeguard the health and well-being of our customers and staff during this challenging time.

Communication is paramount and with misinformation circling throughout Bethanie and wider community, we will update this page regularly. For our latest update click here.

Visiting your loved one at a Bethanie site

We have implemented precautionary measures to minimise the risk of any of our residents potentially being exposed to the COVID-19 Omicron strain by visitors.

The majority of these rules have been mandated by the WA Government. Click here for more information about WA Government mandates.

Find relevant information about Bethanie's response to COVID-19 for the below services

Frequently asked questions

Q. Enjoy your time with your loved one.
We understand that there are a lot of new rules regarding visiting your loved one in an aged care home, and we appreciate your commitment and understanding as we try to ensure we keep all our Bethanie residents safe. We also know how important it is for your loved one's happiness and wellbeing to receive visitors and see their family, and our staff will do all they can to make this as easy as possible in the current circumstances. Bethanie is sending series of regular updates to all of our customers, residents and their families, to ensure they are adequately informed of any rules that may change. Thank you again for being kind, patient and respectful.
Q. Please check in on arrival
Bethanie has an automated, hands-free checking-in system installed at of its aged care homes, called Credentry. This system keeps your information on record to facilitate a more convenient checking-in process, and family members would have received a notification about this new system before its implementation. If you require any assistance with being set up within the Credentry system, please speak with the friendly people at reception, or facility manager. Please also remember to sign in using the SafeWA app, or sign-in sheets and use the hand sanitiser provided. Advice regarding checking in requirements can be found here:
Q. Please wear a mask when you visit us
Masks are required to be worn when delivering All Aged Care Services in WA until further notice. When you visit a Bethanie site, please wear a mask, as visitors will be denied entry if they aren't compliant with this mandate. The WA Government advice on masks can be found at this link:
Q. Please take note of our current visiting hours and visitor numbers
Visiting hours to our Aged Care Homes are currently: 9.00am to 5.30pm, Monday to Sunday, from 31 January. For family members who are unable to visit during these set visiting hours, please reach out to your facility manager who will work with you to accommodate a convenient time to visit your loved one.
Q. Please Present your negative R.A.T on arrival.
Due to increasing community transmission of the Omicron COVID-19 variant and the immediate increase in risk to our aged care homes, commencing from Wednesday 16 February, all visitors to an aged care home will be required to complete a rapid antigen test (RAT) and must present a negative result prior to entry.
Q. Please do not visit if you have any symptoms or are feeling unwell.
The Omicron strain of COVID-19 is highly contagious. Illnesses such as the flu, and gastroenteritis are also contagious and can make our residents sick. If you are feeling in any way unwell, please stay home and refer to the WA Health guidance to check if you may need to be tested for COVID-19. Please check the list of WA exposure sites before you visit. See all locations here:

Latest communication update:

Wednesday, 9 March 2022

Past communication updates:


Tuesday, 1 March 2022

Tuesday 15 February 2022

Tuesday, 8 February 2022

Tuesday, 1 February 2022

Tuesday, 25 January 2022

Tuesday, 18 January 2022

Wednesday, 12 January 2022


Friday, 31 December 2021

Monday, 27 December 2021

Friday, 24 December 2021

Thursday, 23 December 2021

Tuesday, 2 November 2021

Friday, 15 October 2021

Find all previous communications here...

Working together to keep the Bethanie community safe

Coronavirus (COVID-19) has created significant uncertainty, especially in aged care. To protect older Australians and those with compromised immune systems we need to work together to help stop or slow down the spread of COVID-19. Doing the right thing has never been more important:

Bethanie would like to thank you for your ongoing support and reassure you that we are doing everything within our control to inform customers and staff to apply practices and procedures to manage the risk of COVID-19, whilst delivering quality care to the people we serve.

Quick Links

There is some misinformation out in the broader community and it is important that you receive information from credible sources. For the latest advice, information and resources, visit the below links:

Department of Health

The situation is changing rapidly. Stay up to date with the latest information about the spread of COVID-19 and the steps being taken to slow the spread.

1800 020 080

Call this line if you are seeking information on coronavirus (COVID-19). The line operates 24 hours a day, seven days a week.

Smart Traveller

Smart Traveller now advises all Australians: do not travel overseas at this time. This is the highest advice level (level 4 of 4).

Department of Home Affairs

Find all information related to national security, law enforcement, emergency management, border control, immigration, refugees, citizenship, and multicultural affairs.

Communities stories

Abstract image with lines in Bethanie's colours.

Being part of the Melbourne COVID Emergency Response Team

Being part of the Melbourne COVID Emergency Response Team

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Bethanie’s ‘Super Six’ return safely from Victorian aged care battleground

Bethanie heroes return from the COVID frontline.

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Bethanie Outbreak Response Team

How Bethanie mobilised its workforce to prepare for COVID-19 in aged care with a multidisciplinary approach

Army tactics and corporate psychology were just some of the strategies used by Bethanie

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Bethanie Outbreak Response Team

Bethanie care staff prepare for COVID-19 fight

Hear from one of our Outbreak Response Team participants and how she is preparing to combat COVID-19

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