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Keeping you informed on COVID-19. Find out more


Preparing for the re-opening of WA borders and the potential impact of COVID-19 in the community

Bethanie would like to reassure you that we are doing everything we can to safeguard the health and well-being of our customers and staff during this challenging time.

Communication is paramount and with misinformation circling in the Bethanie and wider community, we will update this page regularly.

Update: 21 January 2022

Bethanie is sending series of regular updates to all of our customers, residents and their families, to ensure they are adequately informed of the plans to prepare for WA borders re-opening, when the time comes.

The information below has been organised with the most recent updates at the top.

Mandated mask wearing

Masks are required to be worn when delivering All Aged Care Services in WA until further notice.

As of 6pm, Monday 17 January, masks must also be worn in all indoor public areas throughout the Perth, Peel and South West regions.

If you have travelled to any of those regions since 6 January this year and are now outside those regions, you must also wear a mask while indoors.

The WA Government advice can be found at this link

COVID-19 vaccinations for customers and staff

Getting vaccinated continues to be the strongest line of defence for you and your family against the virus, when borders open.

Our customers and residents are among those who are most vulnerable to this illness, and we take our position on this very seriously.

All of Bethanie’s clinical and non-clinical staff have been fully vaccinated against COVID-19 with the first and second dose.

The WA Government has also made it mandatory for a third booster dose of the COVID-19 vaccine for all aged care workers covered by the vaccine mandate.

The third dose will help reduce community spread and the risk of severe infection.

Almost all our sites have held an in-reach clinic to provide the COVID-19 booster shots for those who need it.

We are also in the process of partnering with local GPs and pharmacies to capture any residents and staff that may not have been present or eligible on the date of the in reach clinic.

If you have not already done so, please consider whether you or your loved one would like to receive the COVID-19 vaccination prior to our borders opening.

Our Residential Aged Care Homes

The WA Premier announced that from midnight on 31 January, 2022, proof of COVID-19 vaccination is required for anyone entering Hospitals and Aged Care facilities as well as a large number of other places.

The WA Government has launched the ServiceWA app – a free, convenient and secure mobile application that will help Western Australians with proof of vaccination requirements.

People can also show proof of vaccination either in a digital or paper-based form, along with acceptable forms of identification if they do not use the ServiceWA app to show proof.

To allow for Bethanie's administration team to capture all the vaccination evidence from family members, we will limit our visiting hours to our Aged Care Homes for a short period of time to 9.00am to 5.30pm, Monday to Sunday, from 31 January.

For family members who are unable to visit during these set visiting hours, please reach out to your facility manager who will work with you to accommodate a convenient time to visit your loved one.

Bethanie will continue to take a risk-based approach on visitation based on what is happening after the borders open, always with a view to keeping your loved ones safe.

Bethanie is also implementing an automated and contactless sign-in system for visitors and staff at all sites called CredEntry. This system will provide an integrated facial recognition kiosk, which automatically detects the identity of visitors and records their temperature, seamlessly and contact free.

CredEntry will be rolled out across all Bethanie sites over the next few weeks and you will receive specific communication about registration. For any questions regarding CredEntry, email

Our Retirement Villages and Community Housing customers

Masks must now be worn in any communal areas and at small public gatherings where physical distancing isn’t possible.

Bethanie expects all visitors to our Retirement Villages to comply with this order when entering our communal spaces such as Clubhouses, Gymnasiums, Salons and Spa areas.

Further advice is available at this link

These rules do not apply to visitation to your private homes.

In these locations, we are encouraging our customers to follow the WA Health guidance in this regard to keep themselves and their visitors safe. Visit this link to learn more.

Any changes to these restrictions will be communicated to everyone who is impacted as soon as practicable.

We appreciate your commitment to keeping all our residents and their guests safe.

Proof of vaccination requirements

Proof of vaccination will soon be required from 31 January to continue accessing the communal areas in all of our Retirement Villages. These include areas such as our Clubhouses, Gymnasiums, Salons and Spa areas.

When entering the restaurant areas in our villages, residents and their visitors will also be required to check in on arrival, and also show their proof of vaccination upon entry.

Your records can be paper-based, or electronic form, along with some acceptable forms of identification.

Access to our communal areas will be off limits to visitors who choose to not get vaccinated, or wear a mask, as per the directions by the WA Government.

Home Care and Social Centres

The Aged Care sector is currently experiencing nation-wide workforce challenges.

The Home Care workforce is currently under pressure, and we anticipate at times we may be challenged with workforce availability and some services may need to be prioritised.

Presently, our Social Centres remain open and we continue to provide services.

Once the WA borders open, there will be requirements for staff and customers to have temperature checks before boarding the bus, and there may be requirements to wear masks in the centres.

We will continue to provide you with further updated on this as the situation evolves.

Bethanie continues to monitor this ever-evolving situation and implement strict infection prevention and control measures to mitigate any potential COVID-19 risk.

Our approach to COVID-19 preparedness

Since March 2020, Bethanie, along with the CEOs of Western Australia’s leading aged care providers, have been working collaboratively with the WA Department of Health and the Commonwealth Government to prepare for a potential outbreak of COVID-19 in WA.

Our staff will do all that we can to the full extent of our capability to keep COVID-19 out of our sites and keep our customers protected.

This includes having best practice solutions in place that were developed in 2020 and have been progressively refined since then.

These include:

Situation Management

Bethanie has established a Crisis Management Team (CMT) to execute and coordinate responses in the event of a COVID positive case or outbreak.

If there is a COVID-19 outbreak or community transmission in WA, a number of changes will take place. These changes will be made very quickly but will keep you safe.

The changes you may notice include:

Find relevant information about Bethanie's response to COVID-19 for the below services

Home Care & Social Centres

Find relevant information about Bethanie's response to the spread of COVID-19 and what it means for your services.

Aged Care Homes

Lifting of visitor restrictions from 12 July 2021. Find the most up to date information here.

Retirement Villages

Lifting of restrictions from 12 July 2021. Find the most up to date information here.

Community Housing

If you are living in one of our Community Housing locations, you will find relevant information here.

Latest communication updates

Friday 9 July 2021

Monday 5 July 2021

Friday 2 July 2021

Wednesday 30 June 2021

Monday 28 June 2021

Sunday 27 June 2021

Thursday 6 May 2021

Friday 30 April 2021 - Follow up update for aged care homes

Friday 30 April 2021 - First update

Monday 26 April 2021

Friday 23 April 2021

Friday 12 February 2021

Tuesday 9 February 2021

Friday 5 February 2021

Wednesday 3 February 2021

Sunday 31 January 2021

Friday 4 December 2020

Monday 16 November 2020

Tuesday 10 November 2020

Wednesday 15 July 2020

Wednesday 9 July 2020

Wednesday 1 July 2020

Find all previous communications here...

Working together to keep the Bethanie community safe

Coronavirus (COVID-19) has created significant uncertainty, especially in aged care. To protect older Australians and those with compromised immune systems we need to work together to help stop or slow down the spread of COVID-19. Doing the right thing has never been more important:

Bethanie would like to thank you for your ongoing support and reassure you that we are doing everything within our control to inform customers and staff to apply practices and procedures to manage the risk of COVID-19, whilst delivering quality care to the people we serve.

Quick Links

There is some misinformation out in the broader community and it is important that you receive information from credible sources. For the latest advice, information and resources, visit the below links:

Department of Health

The situation is changing rapidly. Stay up to date with the latest information about the spread of COVID-19 and the steps being taken to slow the spread.

1800 020 080

Call this line if you are seeking information on coronavirus (COVID-19). The line operates 24 hours a day, seven days a week.

Smart Traveller

Smart Traveller now advises all Australians: do not travel overseas at this time. This is the highest advice level (level 4 of 4).

Department of Home Affairs

Find all information related to national security, law enforcement, emergency management, border control, immigration, refugees, citizenship, and multicultural affairs.

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