20th Jan 2021
Being part of the Melbourne COVID Emergency Response TeamRead More
Bethanie would like to reassure you that the health and wellbeing of our customers, residents and staff is paramount, and that every precaution is being taken to safeguard the Bethanie community from COVID-19.
Bethanie would like to reassure you that we are doing everything we can to safeguard the health and well-being of our customers and staff during this challenging time.
Communication is paramount and with misinformation circling in the Bethanie and wider community, we will update this page regularly.
Bethanie is sending series of regular updates to all of our customers, residents and their families, to ensure they are adequately informed of the plans to prepare for WA borders re-opening, when the time comes.
The information below has been organised with the most recent updates at the top.
Mandated mask wearing
Masks are required to be worn when delivering All Aged Care Services in WA until further notice.
As of 6pm, Monday 17 January, masks must also be worn in all indoor public areas throughout the Perth, Peel and South West regions.
If you have travelled to any of those regions since 6 January this year and are now outside those regions, you must also wear a mask while indoors.
The WA Government advice can be found at this link
COVID-19 vaccinations for customers and staff
Getting vaccinated continues to be the strongest line of defence for you and your family against the virus, when borders open.
Our customers and residents are among those who are most vulnerable to this illness, and we take our position on this very seriously.
All of Bethanie’s clinical and non-clinical staff have been fully vaccinated against COVID-19 with the first and second dose.
The WA Government has also made it mandatory for a third booster dose of the COVID-19 vaccine for all aged care workers covered by the vaccine mandate.
The third dose will help reduce community spread and the risk of severe infection.
Almost all our sites have held an in-reach clinic to provide the COVID-19 booster shots for those who need it.
We are also in the process of partnering with local GPs and pharmacies to capture any residents and staff that may not have been present or eligible on the date of the in reach clinic.
If you have not already done so, please consider whether you or your loved one would like to receive the COVID-19 vaccination prior to our borders opening.
Our Residential Aged Care Homes
The WA Premier announced that from midnight on 31 January, 2022, proof of COVID-19 vaccination is required for anyone entering Hospitals and Aged Care facilities as well as a large number of other places.
The WA Government has launched the ServiceWA app – a free, convenient and secure mobile application that will help Western Australians with proof of vaccination requirements.
People can also show proof of vaccination either in a digital or paper-based form, along with acceptable forms of identification if they do not use the ServiceWA app to show proof.
To allow for Bethanie's administration team to capture all the vaccination evidence from family members, we will limit our visiting hours to our Aged Care Homes for a short period of time to 9.00am to 5.30pm, Monday to Sunday, from 31 January.
For family members who are unable to visit during these set visiting hours, please reach out to your facility manager who will work with you to accommodate a convenient time to visit your loved one.
Bethanie will continue to take a risk-based approach on visitation based on what is happening after the borders open, always with a view to keeping your loved ones safe.
Bethanie is also implementing an automated and contactless sign-in system for visitors and staff at all sites called CredEntry. This system will provide an integrated facial recognition kiosk, which automatically detects the identity of visitors and records their temperature, seamlessly and contact free.
CredEntry will be rolled out across all Bethanie sites over the next few weeks and you will receive specific communication about registration. For any questions regarding CredEntry, email email@example.com.
Our Retirement Villages and Community Housing customers
Masks must now be worn in any communal areas and at small public gatherings where physical distancing isn’t possible.
Bethanie expects all visitors to our Retirement Villages to comply with this order when entering our communal spaces such as Clubhouses, Gymnasiums, Salons and Spa areas.
Further advice is available at this link
These rules do not apply to visitation to your private homes.
In these locations, we are encouraging our customers to follow the WA Health guidance in this regard to keep themselves and their visitors safe. Visit this link to learn more.
Any changes to these restrictions will be communicated to everyone who is impacted as soon as practicable.
We appreciate your commitment to keeping all our residents and their guests safe.
Proof of vaccination requirements
Proof of vaccination will soon be required from 31 January to continue accessing the communal areas in all of our Retirement Villages. These include areas such as our Clubhouses, Gymnasiums, Salons and Spa areas.
When entering the restaurant areas in our villages, residents and their visitors will also be required to check in on arrival, and also show their proof of vaccination upon entry.
Your records can be paper-based, or electronic form, along with some acceptable forms of identification.
Access to our communal areas will be off limits to visitors who choose to not get vaccinated, or wear a mask, as per the directions by the WA Government.
Home Care and Social Centres
The Aged Care sector is currently experiencing nation-wide workforce challenges.
The Home Care workforce is currently under pressure, and we anticipate at times we may be challenged with workforce availability and some services may need to be prioritised.
Presently, our Social Centres remain open and we continue to provide services.
Once the WA borders open, there will be requirements for staff and customers to have temperature checks before boarding the bus, and there may be requirements to wear masks in the centres.
We will continue to provide you with further updated on this as the situation evolves.
Bethanie continues to monitor this ever-evolving situation and implement strict infection prevention and control measures to mitigate any potential COVID-19 risk.
Our approach to COVID-19 preparedness
Since March 2020, Bethanie, along with the CEOs of Western Australia’s leading aged care providers, have been working collaboratively with the WA Department of Health and the Commonwealth Government to prepare for a potential outbreak of COVID-19 in WA.
Our staff will do all that we can to the full extent of our capability to keep COVID-19 out of our sites and keep our customers protected.
This includes having best practice solutions in place that were developed in 2020 and have been progressively refined since then.
Bethanie has established a Crisis Management Team (CMT) to execute and coordinate responses in the event of a COVID positive case or outbreak.
If there is a COVID-19 outbreak or community transmission in WA, a number of changes will take place. These changes will be made very quickly but will keep you safe.
The changes you may notice include:
Friday 9 July 2021
Monday 5 July 2021
Friday 2 July 2021
Wednesday 30 June 2021
Monday 28 June 2021
Sunday 27 June 2021
Thursday 6 May 2021
Friday 30 April 2021 - Follow up update for aged care homes
Friday 30 April 2021 - First update
Monday 26 April 2021
Friday 23 April 2021
Friday 12 February 2021
Tuesday 9 February 2021
Friday 5 February 2021
Wednesday 3 February 2021
Sunday 31 January 2021
Friday 4 December 2020
Monday 16 November 2020
Tuesday 10 November 2020
Wednesday 15 July 2020
Wednesday 9 July 2020
Wednesday 1 July 2020
Find all previous communications here...
Coronavirus (COVID-19) has created significant uncertainty, especially in aged care. To protect older Australians and those with compromised immune systems we need to work together to help stop or slow down the spread of COVID-19. Doing the right thing has never been more important:
Bethanie would like to thank you for your ongoing support and reassure you that we are doing everything within our control to inform customers and staff to apply practices and procedures to manage the risk of COVID-19, whilst delivering quality care to the people we serve.
As of this Saturday, 5 December, all patrons wishing to enter the Bethanie on the Park Garden Dining Room or Bethanie Peel Community Housing Café will need to check-in using the SafeWA app.
Checking in is simple – patrons just need to have the SafeWA app on their phones and scan the QR code. If you do not have the app, then you will have to sign the paper-based contact register on site.
Always cough or sneeze into your arm or a tissue and put the tissue in the bin straight away.
Remember to wash your hands thoroughly with soap and water for at least 20 seconds to prevent passing on germs. Dry your hands.
Help stop the spread of coronavirus by keeping your distance. Remember, don't shake hands or exchange physical greetings.
Whenever possible stay at least 1.5 metres apart and practice good hand hygiene, especially after being in public places.
For the safety of yourself and others, please self isolate if you are unwell or recently returned from overseas or interstate travel or think you have been in close contact with a confirmed case of coronavirus.
Should it be absolutely necessary to enter their home, please follow the guidelines below. Doing these things will limit the risk of the spread of infection.
Entering a friend or loved ones home:
Do not stop by if you feel unwell. Call instead or use social media to connect.
Hand and cough hygiene. Take off your shoes at the front door. Wash your hands before you go into the home. Cough and sneeze into your elbow or a tissue, throw the tissue in the bin and wash your hands.
Physical distance. Stay at least 1.5 metres away from each other and keep your stay to less than 15 minutes.
Don’t risk bringing germs into their home. Do not put your personal items such as hand bags or shopping bags on the kitchen bench. Wipe these down with a disinfectant first.
Leaving a friend or loved one's home:
Wash your hands when you leave. Use a disinfectant wipe to clean your car steering wheel, keys, phone and key card.
We are prepared should an outbreak of COVID-19 occur in the Bethanie community.
To manage this, we have developed an internal COVID-19 Emergency Management Team who will manage the ongoing response and coordination.
We have also reviewed staffing levels, recruited additional volunteers and ensured adequate supplies to continue operating.
There is some misinformation out in the broader community and it is important that you receive information from credible sources. For the latest advice, information and resources, visit the below links:
20th Jan 2021
Being part of the Melbourne COVID Emergency Response TeamRead More
22nd Oct 2020
Bethanie heroes return from the COVID frontline.Read More
9th Sep 2020
Army tactics and corporate psychology were just some of the strategies used by BethanieRead More
What are you doing to spread joy and calm during this difficult time?
Email your good news stories to firstname.lastname@example.org and include a photo. We’d love to hear from you.
Do you have a query concerning COVID-19 that needs answering?
We encourage you to call our friendly team on 131 151 or email your query to email@example.com
Our team will endeavour to answer them and respond in a timely manner.
Talk to our team
Call 131 151