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Keeping you informed on COVID-19. Find out more

Bethanie

Home Care and Living Well Centres

15 July 2020

Have you got the COVID-19 At Home Guide?

Bethanie has partnered with the Government of Western Australia (WA) and the Council on the Ageing Western Australia (COTA) to produce a detailed guide to help older Western Australians cope with the impact of COVID-19 on their lives.

The 48 page ‘At Home Guide’ contains a broad range of helpful advice, information and contact details of support and services available.

To ensure the guide is available to as many older West Australians as possible, it has been created in three formats – online 45 minute video, online electronic copy and a 48 page hard copy guide. These free resources provide useful tips and information and cover a broad range of topics including safety and security, social and physical engagement and finding services and supports.

The ‘At Home Guide’ electronic copy and video can be viewed or downloaded from the COTA (WA) website: http://www.cotawa.org.au/the-at-home-guide/

Please speak with your Village, Housing or Case Managers if you’d like a hard copy, Bethanie has limited copies of the ‘At Home Guide’.

Copies are also available through local councils and COTA (WA) programs such as Strength for Life (formerly Living Longer Living Stronger™) or Mall Walking.


1 July 2020

Bethanie Living Well Centres

We are pleased to announce that Bethanie is finalising plans to reopen our Living Well Centres in July.

All nine centres closed in March in accordance with COVID-19 restrictions limiting the number of people who could gather in one place.

As these restrictions are gradually relaxed, our Living Well Centres will once again reopen and provide the range of services that are so valued by our customers and their families.

Our staff will ensure all hygiene and infection control protocols are in place before reopening, to ensure the health, safety and wellbeing of all those who attend our centres.

We will be in touch as soon as we finalise dates for reopening.

Everyone at Bethanie’s Living Well Centres is looking forward to welcoming you back soon.


24 June 2020

Bethanie Living Well Centres

With the further easing of restrictions, we are working towards safely reopening all Bethanie Living Well Centres in the near future. We look forward to providing you with opening dates in next week’s customer newsletter.

Home Care - Aged Care Quality and Safety Commission Consumer Survey

During the months of June and July, Aged Care Quality and Safety Commission Officers will be telephoning around 5,000 home services consumers or their nominated representatives to invite them to take part in a voluntary survey.

The purpose of the survey is to understand outcomes for consumers with respect to the Aged Care Quality Standards, User Rights Principles and the effect of COVID-19 on consumers’ care and services.

If you receive a call, we encourage you to speak with the Commission Officer about your experiences regarding care and services through COVID-19.

We’re here to help

As life starts to get back to a new way of normal and you begin to reconnect with your local community and activities - visiting family and friends, recommencing social groups and exercise classes, and going to the shops - we understand that you may have mixed feelings and emotions around what and when it is safe to do so.

We would like to reassure you that we are here to help. Please reach out to your Case Manager if you need any further support or guidance, information or a friendly chat.


11 June 2020

Change of frequency to COVID-19 Updates

With Phase 3 of the State Government’s roadmap to recovery now in effect, as well as the DETECT Snapshot testing program and the ongoing easing of restrictions across our operations, we have made the decision to move to a once a week communication.

We are committed to providing you with timely, relevant and accurate information around COVID-19 and believe the frequency of once a week will facilitate this.

The scheduled day for our electronic communication will be on a Wednesday. Should there be a major Government announcement that directly impacts the aged care industry, a major change made by Bethanie that impacts customers, or a major event, we will ensure additional timely communications are sent to you.

Thank you for your continued support and feedback on the content of our communication.

Home Care - Aged Care Quality and Safety Commission Consumer Survey

As your trusted provider of care and support, your safety and wellbeing will continue to be our priority. Bethanie have been advised by Janet Anderson PSM, the Aged Care Quality and Safety Commissioner, that during June and July, the Commission will be conducting a survey to hear directly from home care consumers and their representatives about their experience of care and services around Australia. Commission Officers will be telephoning around 5,000 home services consumers or their nominated representatives to invite them to take part in a voluntary survey.

The purpose of the survey is to understand outcomes for consumers with respect to the Aged Care Quality Standards, User Rights Principles and the effect of COVID-19 on consumers’ care and services. We encourage you to speak with the Commission if you receive a telephone call and talk to them about your experience through COVID-19 regarding your care and services.

Stay at home

The message hasn’t changed for customers who are at risk of serious illness from COVID-19 to stay at home and only leave for essential supplies or medical support. Please reach out to your Case Manager if you need any further support, information or a friendly chat. We’re here to help.


3 June 2020

Delivery of high-quality care

As your trusted provider of care and support, your safety and wellbeing will continue to be our priority. We are committed to updating our safe work systems and processes to ensure that your services, communal areas and activities are in line with the Government recommendations in keeping the community protected and safe from COVID-19.

Flu vaccination and seeing your GP

The Government has strongly encouraged everyone to receive their annual flu vaccination to help support the community to stay healthy. If you haven’t received your flu vaccination, it’s not too late and we encourage you to speak with your General Practitioner. We would also like to reassure you that it is safe to visit your General Practitioner to maintain your regular health appointments, including receiving your annual flu vaccination.

If you need any support to make an appointment or get to your General Practitioner appointment, we can assist you. Please call Bethanie on 13 11 51 or speak to your Case Manager Manager.

Stay at home

We strongly encourage customers who are at risk of serious illness from COVID-19 to stay at home and only leave for essential supplies or medical support. Please reach out to your Case Manager if you need any further support, information or a friendly chat. We’re here to help.


26 May 2020

Delivery of high-quality care

As your trusted provider of care and support, your safety and wellbeing continue to be our priority. We have been carefully considering and updating safe work systems and processes to enable our teams to reinstate therapy groups and non-essential services and to continue to deliver essential services for customers living at home in the community. Customers are being individually contacted to discuss their care plans to ensure they are receiving the services that they need and enjoy.

Please stay at home

We strongly encourage customers who are vulnerable and at risk of serious illness from COVID-19 to stay at home and only leave for essential supplies or medical support. Please reach out to your Case Manager if you need any further support, information or a friendly chat. We’re here to help.

Ongoing communication

As Phase 3 of the State’s planned roadmap for easing COVID-19 restrictions comes into effect mid-June, we will continue to keep you updated on the changes and how they impact you.

Thank you for your continued support.


19 May 2020

Community update - Home Care

We hope you have been able to spend some time outside in the garden and enjoy this lovely Autumn weather we have been having.

This week we will start to see further easing of restrictions as Phase 2 comes into effect as part of Western Australia’s planned roadmap for easing COVID-19 restrictions.

The risk of serious illness from COVID-19 increases in people aged 70 years and over, people aged 65 years and over with chronic medical conditions, people with compromised immune systems, and Aboriginal and Torres Strait Islander people over the age of 50. As your trusted provider of care and support, we will continue to do everything within our control to protect you. An extra step you can take to protect yourself is to stay at home and only leave for what you need. This includes shopping for what you need, medical or health care needs, and exercise in compliance with the public gathering and physical distancing requirements. What we are suggesting you do is consistent with Australian Government Department of Health advice and well worth considering, especially as COVID-19 restrictions are eased in the wider community and the risk of transmission increases.

Thank you for your continued vigilance and support for the welfare of the Bethanie and wider community. Please continue to reach out to your Case Manager if you need any further support, information or for a friendly chat. We’re here to help.


6 May 2020

Thank you for your ongoing support and partnership as we continue to see Western Australia performing well with reduced new and confirmed case numbers of COVID-19, and for following the recommendations from the Government.

We have introduced a new Tele Support service for the purpose of social connection, that is available the phone, videoconference or email. Tele Support is available to anyone who is currently unable to attend a Living Well Centre or who has chosen to suspend their social support services in home due to COVID-19. We have received positive feedback from customers who are enjoying the service and personal connection. If you are interested in finding out more information, please call our friendly team on 131 151 who will be able to assist you.

All Bethanie staff who deliver direct care and support have now received their annual influenza vaccinations to comply with Government requirements to be able to enter an aged care home. We strongly encourage you to speak with your doctor about receiving the free influenza vaccination this year. Staff have also received the relevant training to be aware of COVID19 symptoms.

Together, let’s continue to practice the principles of hand hygiene, cough etiquette and social distancing to reduce the risk of spreading COVID- 19 and keep the community safe. Please contact your Case Manager or call 131 151 if you need any further support or information. We’re here to help.

COVID-19 Bethanie Check In survey

Here at Bethanie, we are keen to hear how you are feeling during these unprecedented times. Your health and well-being are very important to us and we welcome your feedback.

This survey is a great opportunity for you to tell us what you think about our care and service, and other aspects of our interactions with you and your loved ones during this challenging time.

We are eager to receive feedback directly from our customers (those who reside with Bethanie and/or those who receive Bethanie services) or from family members of our customers.

Please click on the following link to complete the confidential 10-minute survey. Thank you for taking the time to share your thoughts.

https://bit.ly/2YAKnVQ


4 May 2020

Easing of nationwide restrictions

The National Cabinet will consider easing restrictions as early as next Friday, but a key consideration will be the download rate of the COVIDSafe app. The Prime Minister Scott Morrison today said, "We'll be looking at all the matters that are currently subject to restrictions, and we'll be reviewing that and making decisions about which are the ones we can move on."

Bethanie encourages you to download the new Australian Government contact-tracing app, COVIDSafe to your mobile phone. The free app lets you know if you have been in close contact with someone who is also using the app and has tested positive for COVID-19.


30 April 2020

Bethanie Home Care update

In a bid to ensure families and friends can stay connected during the COVID-19 pandemic, the Premier announced indoor and outdoor gatherings for up to 10 people are now allowed in Western Australia.

While this announcement is encouraging and showing all the signs that we are trending in the right direction, please continue to follow the Government’s advice to stay at home and only leave for what you need. Bethanie can support you with accessing essential supplies.

The Government has strongly encouraged everyone to receive their annual flu vaccination to help support the community to stay healthy. Bethanie has made the decision, in support of this advice and new legislation related to the flu vaccination for aged care homes, that all Bethanie staff will be mandated to receive the flu vaccination before the 1 May 2020. We are committed to playing an integral role in protecting the Bethanie and wider community, and strongly encourage you to speak with your General Practitioner about receiving the free flu vaccination this year.

If you are feeling in any way unwell, we would strongly encourage you to stay away from the elderly and if you are showing signs of COVID-19, the Government is now testing all Australians showing mild to moderate signs of the virus.

Thank you for your ongoing support. Together, let’s continue to practice the principles of hand hygiene, cough etiquette and social distancing to reduce the risk of spreading COVID- 19 and to keep the community safe.

Please contact your Case Manager if you need any further support or information regarding the flu vaccination. We’re here to help.


28 April 2020

Cautious easing of restrictions in WA

In a bid to ensure families and friends can stay connected during the COVID-19 pandemic, indoor and outdoor gatherings for up to 10 people are now allowed in Western Australia.

In an announcement by the Premier Mark McGowan and Health Minister Roger Cook on 26 April, the changes follow the encouraging and successful response to the pandemic in Western Australia, lifted from the two-person only limit.

You can find the full Media Statement here.


22 April 2020

Staying at home saves lives

It is encouraging to see the very low number of reported COVID-19 cases in Western Australia this week. It is a testament to all West Australians for following social distancing advice and staying at home.

The Prime Minister last week announced Coronavirus restrictions and closures across Australia will remain in place for at least another four weeks. We understand that staying indoors and away from loved ones for another four weeks could feel challenging, but it is critical that we do not become complacent with social distancing during this time.

Please continue to stay at home unless you need to go to essential medical appointments. Bethanie can support you with accessing essential supplies and we ask you to keep all visitors to essential visits only.

Please continue to contact your Case Manager for any assistance, even for a chat.


17 April 2020

Restrictions won’t change for four weeks

Following a National Cabinet meeting yesterday, the Prime Minister announced Coronavirus restrictions and closures across Australia will remain in place for at least another four weeks.

The Prime Minister said three main requirements would need to be met before social distancing measures can be relaxed – a broader testing regime, better contact tracing and greater ability to lockdown local outbreaks.

National Cabinet will use the next four weeks to get these three requirements in place.

Until such time, as a valued member of the Bethanie family, we encourage you to continue to follow the Government’s advice to stay at home and only leave for what you need - to exercise, to go to work, for medical reasons or to provide care for someone. We must continue to remain vigilant to protect the Bethanie and wider community.

We understand that staying indoors and away from loved ones for another four weeks may not be what you want to hear. If you are going to be anywhere in the world right now, our first pick would be Australia and particularly Western Australia. Our Federal and State Governments have acted swiftly on COVID-19, on both a health care and economic front, and we continue to place trust in their decisions around keeping us safe.


15 April 2020

Thank you to everyone for staying home and making the required social distancing sacrifices over the Easter period. We hope you had a lovely time at home and were able to connect with friends and loved ones by telephone and technology. Bethanie was also pleased to provide essential services and support for customers over the Easter period.

Please continue to stay at home unless you need to go to essential medical appointments. Bethanie can support you with accessing essential supplies and we ask you to keep all visitors to essential visits only.

We are here to help. Please continue to contact your Case Manager for any assistance, even a chat.


8 April 2020

We understand that every home care customer’s service and care plans need to be individualised. We would like to thank those customers who have provided feedback on the recent service changes, including their experiences of the impacts. This feedback is invaluable, as we continue to contact all customers to ensure we have the right plan of care to support individuals in receiving the services they require.

Bethanie is committed to working in partnership with all customers to review and understand the impacts of these service changes on individuals. By doing this we are making the required changes needed relating to any identified risk, so that customers continue to receive the essential services and care plan they rely on to keep them safe and living well in their home. We are also offering additional support for those customers who need assistance with shopping for essential supplies, and access to essential medical appointments so they do not have to leave their home.

While this year Easter will be a very different experience for many customers, please enjoy connecting with loved ones safely, ideally at home through technology.


6 April 2020

COVID-19 updates over Easter

We trust you are finding our daily updates informative. We would like to let you know that we will only be sending you these daily updates over the Easter period should there be a significant Government announcement or change that impacts the Bethanie community.

Our wonderful care workers will of course continue to provide care during this period.


1 April 2020

Individualised Plans for Home Care

We understand that your service and care plan is individualised. We are currently contacting all home care customers to ensure we have an individualised plan of care to support you to receive the services you require. During this process we are offering additional support to those customers who need help with shopping for essentials, so they don’t need to leave their home. This ensures we are identifying at risk and vulnerable customers and offering the appropriate support they require.

Our service and care plans are flexible so that at any time your services need to change or increase, we can support you to access the support you require. We have wellness phone call services in place and available for those customers who are at risk of social isolation. Our team of chaplains are also available to provide phone calls and support for those customers who need or would like this service.

We understand the need for communication and staying connected during challenging times like these. During the process of contacting you, we are also updating your contact details, so we can be more responsive to keeping you updated on COVID-19 service changes and how this impacts you.


30 March 2020

Infection Prevention and Control training for all staff and volunteers

Increased education and training are just some of the measures Bethanie has put in place to manage the safety and care of customers during the COVID-19 pandemic. On 1 April online refresher training on Infection Prevention and Control best practice procedures, including protocols for COVID-19, will be mandatory for all Bethanie staff and volunteers to complete.

26 March 2020

The Bethanie Group has made the decision, in the best interest of the Bethanie community, to lock down some of our business operations.

Effective, Monday 30 March 2020, essential services only will be delivered to our customers still living at home. Reducing the number of people going in and out of homes will further reduce the risk of transfer of COVID-19.

We will work with individual customers to explain what this means for you and how we are able to support you at this time.

We would like to give you more certainty around the length of time that these measures will be in place, however the lifting of these measures will be directed by the Government.


24 March 2020

Closure of Living Well Centres

Follow advice from the Federal Government and the Department of Health to minimise activities that involve social contact, we are suspending services at our six Living Well Centres in and around Perth, and our three regional Living Well Centres located in Bunbury and Geraldton, from today. All Living Well Centre customers and next of kin have been individually advised and we are working closely with them to ensure their individual needs are appropriately supported. Our priority is to keep our customers active, engaged and socially connected and we are working on services to deliver this in the home.

As the COVID-19 situation progresses, there may be a need to close other Bethanie sites either temporarily or for longer periods at short notice. We will endeavour to use SMS to inform you, but please understand if you arrive at a Bethanie site and are unable to enter, that this is to manage potential risk to all concerned. Your safety and that of our staff is our number one priority.

Use of Personal Protective Equipment

Bethanie is aware that many of our customers are concerned that our staff are not wearing Personal Protective Equipment (PPE) such as surgical masks. We are closely monitoring the advice from the Department of Health regarding COVID 19 and we are providing our staff with PPE, in line with the Department’s current guidelines.

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