A guide to changing Home Care providers based on your needs

Publish date: 1 April 2024

Changing Home Care providers

From changing needs to changing locations, there are any number of reasons that you may be considering switching Home Care providers.

We understand that making the change may feel intimidating or overwhelming, so in this guide, we aim to demystify the process by clearly outlining the steps you need to take, as well as things to keep in mind along the way.

What to consider if your Home Care provider isn't right for you

Once you’ve decided you’re going to change providers, it can be tempting to move quickly. However, there are a few things to consider before you begin the transition process.

For one, make sure you review the terms of your current Home Care Agreement.This information could help guide your timeline for switching providers in a way that minimises additional fees. 

You should also ensure you have a new provider lined up and available before terminating your current agreement. This is because you have a limited period of time to source a new provider before your funding may lapse. We explore these time frames in more detail in the checklist below.

Changing Home Care providers checklist

  • Review your current plan

Go over the details of your current Home Care Agreement including the required notice periods for switching providers.

  • Research new providers

Research other providers using My Aged Care’s ‘Find a provider ’ tool. You can filter results based on either provider name or location. Create a shortlist of providers in your area and compare their service offerings and costs. Once you have evaluated the options, select a suitable provider that can accommodate your care and service needs in an appropriate timeframe.

If you’re having trouble using the tool, call My Aged Care on 1800 200 422 for support over the phone.

  • Provide notice to your current provider

Give notice to your current provider that you’ll be changing providers and agree on an end date for your services. You’ll have 56 days (with the option to receive a 28-day extension) from this date to enter into a Home Care Agreement with your new provider.

  • Re-active your referral code

Your new provider will need your referral code before you can receive services from them. Re-activate your code by calling My Aged Care on 1800 200 422.

  • Enter into a new Home Care Agreement

Your new provider will help you review or develop your care plan. You’ll then agree on a start date and enter into a new Home Care Agreement. Remember to review the terms of the agreement before entering into it.

The start date of the new agreement must not be before the end date of your contract with your previous provider.

  • Ensure the transfer of any unspent funds

Make sure to notify your previous provider of your new provider’s details within 56 days of your agreement ending to ensure a successful transfer. Confirm with your new provider that they have received these funds within 70 days of your previous agreement ending.

How to choose the right Home Care provider for your needs

When it comes to changing home care package providers, there are a number of factors that you should take into account.

First, does the provider meet your service requirements ? This could include functional needs, like whether the provider can deliver the specialised care you require, or cultural needs, like a provider that understands your religious background or can speak your language. You should also consider whether the provider is equipped to help you as your needs change in the future.

Second, does the provider offer a service of sufficient quality ? You can begin to answer this question by reviewing the provider’s online presence (website, social media), checking their certifications, researching whether they have been subject to any legal action, and contacting them directly to ask them questions about their service offering. My Aged Care also provides advice on assessing the quality of providers , including an explanation of their own rating system.

Finally, consider the cost implications of entering an agreement with a particular provider . Almost all providers offer government-subsidised care, but the portion of the contribution that you’ll be responsible for may vary greatly depending on the type of care you’re approved for, your own financial situation, and the provider you choose to work with.

If you’re using My Aged Care’s ‘Find a provider ’ tool, you’ll be able to access a lot of this information about each provider, allowing you to make an informed decision.


Are you thinking about changing Home Care providers?

Bethanie offers a wide range of Home Care services to support your health, quality of life and social engagement.

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