Publish date: 31 July 2025
Choosing the right Home Care provider for yourself or a family member comes down to two things:
- Logistical considerations: Do they provide the right service in the right location at the right cost?
- Quality considerations: Do they have qualified staff that provide high quality, personalised care?
What are Home Care services?
Home Care services support you to continue living at home safely and independently . In particular, they’re designed to help you:- Maintain a healthy social life
- Stay fit and active
- Receive temporary support when needed, such as respite services
- Attend to your health and personal care needs
- Maintain your home and garden
Learn more about Bethanie’s comprehensive range of Home Care services .
Steps for choosing a quality Home Care provider
One: Check whether they provide the Home Care services you need
Not all Home Care providers offer the same services. That’s why it’s important to check whether a provider is equipped to meet your needs . You can do this using My Aged Care’s Find a provider tool , which allows you to filter providers based on the locations they operate in and the services they offer. From here, you’ll be able to eliminate any providers that are not equipped to meet your support needs.Two: Evaluate the cost of their services
Different providers will charge different amounts for their services and may or may not offer government-subsidised care. For example, you may have approval for a Commonwealth Home Support Program (CHSP) or a Home Care Package, but if the provider only offers private Home Care services, you’ll have to pay the full cost out of pocket. All of the Home Care agencies listed in the Find a provider tool offer subsidised care, but you may still need to make additional contributions towards your services. That’s why it’s important to have a clear understanding of provider fees and charges , especially if you need to cover part of the cost yourself.Three: Compare different at Home Care providers
After completing steps one and two, you should have a shortlist of potential providers. Now, it’s time to do some more in-depth research to work out which provider is best for you. Compare the range of services on offer and consider whether or not they provide any additional services that you may need in the future. It’s also worth looking at reviews for different providers to gauge community feedback and see how attentive they are to complaints or feedback.Four: Interview potential providers
Once you’ve narrowed it down to a handful of providers, get in contact and arrange to speak with one of their representatives . This gives you an opportunity to ask any questions you haven’t been able to answer through your own research. It’s also a chance to interview your potential provider to find out if they’re a good fit.Some questions you might ask include:
- What is the wait time for the services I need?
- Are all of your staff qualified to provide Home Care for seniors?
- Does your organisation have any current compliance issues?
- Do you develop personalised care plans?
- Will I have a single point of contact to help manage my care needs?
- Do you have an in-house team of nurses and allied health professionals?
- Will I have a consistent support worker with whom I can build rapport?
Home Care with Bethanie
At Bethanie, we understand how important it is to choose the right Home Care provider.Our team is committed to developing personalised care plans for all of our clients. This makes it possible for us to deliver consistent, high-quality care that perfectly aligns with your needs.
We’re always here to help if you have any questions about our services. Get in contact with our friendly team today.
