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Bethanie

Bethanie Housing – Customer Service Charter

We are committed to the continuous improvement of quality aged care services, to improve not only the quality of life and care of our seniors but to meet the changing needs and expectations of future generations.

Who we are and what we do

Bethanie Housing Ltd is the housing arm of the Bethanie Group. Bethanie Housing is a duly registered community housing provider operating in Western Australia. We provide housing services for over 55s in a variety of locations including:

To access Bethanie Housing policies applicable to Community Housing Tenants, click here

Housing and Amenities Standards

Housing units will be maintained in a lettable standard. The lettable standard implies, among other things, that:

Note: a copy of Bethanie Housing LTD Lettable Standards brochure is available on request

Communication Standards

When you call our contact centre or visit our office we will:

When you write to us we will:

How you can help us:

Note: If you don’t agree with the actions of one of our employees; we will help you access the complaints and review process.

Complaints Management Standards

Note: If you believe that we failed to provide a satisfactory resolution, we will advise you of the services you can access eg the Aged Care Complaints Scheme and Advocare.


Feedback – compliments, complaints, suggestions

Your feedback is important

We would love to hear what you think of Bethanie – the positive, the negative and anything in between. We value and appreciate your feedback and view it as an opportunity to improve our customer experience.

If your situation is an emergency and requires an immediate response, please call 000.

Will my privacy be protected?

Your contact details and feedback will remain strictly confidential. We will seek permission from you before approaching any other parties who may need to become involved, in order to satisfactorily resolve the situation. For more information, please click on the link to our privacy statement.

How can I provide feedback?

Feedback can be made in person, in writing or over the phone.

Frequently Asked Questions

If you have questions about our feedback process, please click on the link to Frequently Asked Questions.


Make an enquiry today

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Talk to our team

Call 131 151

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