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Keeping you informed on COVID-19. Find out more

Bethanie

Current exposure and outbreak sites:

The following Bethanie sites have been considered in active Outbreak status by the Public Health Unit, click below to read the latest update regarding the site you would like information about.

Frequently asked questions

Q. What is the clinical escalation process?
We understand that knowing how your loved one is doing, particulary if they have contracted COVID-19 and are unwell is very important. Our clinical staff at site will keep in touch daily with families when your loved one is active with COVID-19. If you would like a clinical update about your loved one after this period, please note the following process: A clinical update is organised by our Bethanie Customer Service staff rather than you being able to call the site directly. We have set it up this way to allow our clinical staff to continue to provide the vital care to the COVID positive residents at site and are not in a position to answer phone calls at this time, particularly in full PPE. Rest assured that we will escalate your request promptly to the site and one of our clinical staff will contact you directly as soon as they possibly can.
Q. Why the phones are diverted at site?
When one of our sites goes in to an outbreak, we divert the phones from the site to our COVID hotline 1800 xxx xxx. This is to allow the team at site to deal with the outbreak. They have to set up the facility, block off areas, set up donning and doffing stations for PPE, and do a lot of other infection prevention and control actoins at site to help to minimise the spread of the virus within the facility. They are also wearing full PPE and they have to don (put on) and doff (take off) their set of PPE after every visit to a residents room. Doing tasks wearing full PPE takes a lot more time. They are also dealing with unwell residents which requires more time and attention. During an outbreak, we appreciate that you want to know how your loved one is doing, you might want to request something for your loved one, a phone call perhaps, a video call, or maybe just organising batteries for their hearing aids. We get many many phone calls and emails with these requests once an outbreak is announced. If our site had to handle all these additional enquiries as well as provide care, it would be very challenging for them. To answer one phone call when you are wearing PPE means you have to take off all the PPE and deal with the call and then put another fresh set of PPE on to carry on with what you were doing. This is why we have a team outside of the facility dealing with all these requests and they are always escalated to the appropriate person to deal with them. If you have requested something and have not heard back from us in a timely manner – please contact us again.
Q. Why it is important to book in your visits?
We have been finding that a lot of our families are not pre-booking visits to our facilities in outbreak. It is very important you do this for the following reasons: • We can ensure we have staff to welcome you and help with screening process • We can ensure we have staff to support you donning PPE to go in and see your loved one • We can ensure that we do not have a large group of visitors arriving at once where we are unable to assist everyone quickly. This can also increase the risk of the spread of COVID-19 within the facility
Q. What is the process for taking your loved one out of the facility?
We recommend residents do not attend outings for the following reasons: When COVID-19 is in a site, the potential contact period may not have ended. At the time of the planned outing, your loved one may not have tested positive to COVID-19, however, they could have been exposed to the virus but not yet tested positive. This means they are infectious. COVID-19 is usually infectious up to 48 hours before someone starts to demonstrate symptoms. Visits without PPE could potentially make family members close contact if their loved ones test positive at a later date. This can pose a risk to them, you and your family or those they may be in contact with during the outing The movement of residents throughout the facility increases the risk to staff and other residents as the resident going out of the facility is not wearing PPE. Should it be extremely important for you to take your loved one out of the facility, please call the site FM to discuss your particular circumstances and the risks involved.

ILLAWONG

This information is correct as of 1:00pm on 1 July 2022

Number of active cases

There are currently 4 cases of COVID-19 at Bethanie Illawong. 2 cases are in the North wing and 2 cases are in the South wing.

Action

Residents across the site are isolating to their rooms, and staff attending to the COVID positive residents are wearing full PPE.

PCR testing cycle

The next round of PCR testing will be carried out on 2 July 2022 and will recur every 72 hours until the outbreak is over.

It is important to note that we will only contact residents and families if their PCR test returns a positive result. If you do not hear from us, you or your loved one remains COVID-negative. PCR test results can take up to 48 hours to be returned.

Visitation

Visitation is 1 visitor per resident per day across the whole site. Guests visiting the COVID positive residents are to wear full PPE. Guests visiting the site are to wear masks.

Contact information

For enquiries and visitation bookings, please contact the site direct.

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SUBIACO

This information is correct as of 1:00pm on 1 July 2022

Number of active cases

There is currently 1 case of COVID-19 at Bethanie Subiaco on the second floor.

Action

The COVID positive resident is isolating to their room. Staff attending to the resident are wearing full PPE. Guests visiting the COVID positive resident are to wear full PPE. All remaining residents are free to move around the site.

PCR testing cycle

PCR testing was carried out on 1 July 2022. The next round of testing will occur on 4 July 2022.

It is important to note that we will only contact residents and families if their PCR test returns a positive result. If you do not hear from us, you or your loved one remains COVID-negative. PCR test results can take up to 48 hours to be returned.

Visitation

Visitation is 2 visitors per resident per day across the whole site. Guests are to wear a mask.

Contact information

For enquiries and visitation bookings, please contact the site direct.


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