Navigating ACAT

From your answers we’ve put together your personal journey, with useful information and tips so you can take the next step for your loved one. Rather speak to a person? No problem. Just fill in the form below or give us a call and we’ll be there – ready to help!

Understanding the ACAT Assessment

To access government-funded aged care services — including home support or a place in an aged care home — your loved one will first need to complete an ACAT assessment (Aged Care Assessment Team).

This is an important step, and we’ll walk you through exactly how it works.

Step 1: Register with My Aged Care

Start by registering with My Aged Care , the national gateway for aged care services. You can do this in one of two ways:

• Call 1800 200 422 (have your Medicare card handy)

• Apply online at myagedcare.gov.au

During the call or online process, you’ll be asked a few questions about your current health, daily routines, and support needs. Make sure you have at least 10–15 minutes free to complete this step.

Step 2: Book Your ACAT Assessment

After registering, My Aged Care will refer you to an ACAT assessor. This is usually a qualified nurse, social worker or other healthcare professional who will work with you — often through a face-to-face meeting at your home or a hospital — to understand your situation.

They’ll help determine what level of care your loved one is eligible for, and what services could support their wellbeing and independence.

What Happens After the Assessment?

Following their ACAT assessment, they will receive a formal approval letter outlining:

• What types of care they are eligible for (e.g. residential care, home care, respite)

• A support plan based on their unique needs

• Their unique referral code (required for applying to aged care homes)

You can then begin exploring and applying for aged care services that meet their preferences.

Need a Hand?

We know that aged care can feel complex — but you’re not alone. Whether you need help with registration, understanding your assessment, or choosing the right care provider, we’re here to support you.

Call us or fill out the form below, and one of our friendly team members will be in touch to help guide you through every step.

Get in touch

Have a question about aged care? Our specialist team is here to help.

If you would like to know more about Bethanie and how we can help, please fill in the contact us form below. Our friendly staff will get back to you within three business days (Monday to Friday, 8.30am to 5.00pm).